Million Air
  • Houston
  • Houston, TX, USA
  • Full Time

Aircraft Expeditor

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates.  We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

 

Objective

The Aircraft Expeditor is responsible for building strong relationships between aircraft owners/flight crew and maintenance teams, taking ownership of the process from start to finish. Initiates aircraft services and repairs by ascertaining performance problems and services requested; verifying scheduled maintenance event timing, maintaining customer rapport and effect rapid aircraft return.

 

Responsibilities and Duties

  1. Contact new and existing customers.
  2. Ascertains aircraft problems and services by listening to customer's description of symptoms; clarifying description of problems; develop quotes by costing materials, supplies, labor, etc and deliver quote information to customer. Schedule and perform aircraft intake. Obtain approvals for repairs.
  3. Reviewing maintenance records; examining service schedules; check for warranty coverage, and determine status of request.
  4. Maintains customer rapport by explaining expected return of aircraft; regular and frequent communication throughout the process to all effected parties/departments including any necessary change orders or delays.  
  5. Ensure aircraft are staged for customer presentation and ready for flight.
  6. Pursue new maintenance opportunities to increase business within the department.

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Competencies

  1. 3+ years' experience in general aviation maintenance, automotive, trucking or motorcycle
  2. Track record of problem solving skills
  3. Results focused, naturally outgoing/extroverted
  4. Highly organized and able to handle multiple projects with critical deadlines
  5. Must be able to operate a motor vehicle and be insurable by our insurance
  6. company (Requires clean driving record)
  7. Strong computer skills including Microsoft Office Products; TFBO/Corridor experience a plus
  8. Basic mathematical knowledge
  9. Bi-lingual, plus

 

Reporting Relationship

This position will report to the Director of Maintenance.

 

Work Environment

This position works inside a hangar and outside in all types of weather conditions and direct contact with both moving and non-moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

  1. Communicate with customers and employees in person, on phone, and through radio communications
  2. Position requires sitting, standing, bending, kneeling, and walking for extended periods of time.
  3. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
  4. Outside work in all types of weather conditions.

 

Position Type and Expected Hours of Work

This is a non-exempt position.

This position includes 24/7/365 operations which requires working evenings and weekends, and on scheduled company holidays.

Travel

No travel is expected for this position.

Required Education and Experience

  1. Mechanic certification such as A & P Mechanic, ASE Technician preferred
  2. Prior aircraft ground handling experience
  3. High School Diploma

 

Additional Eligibility Qualifications

  1. Ability to work evenings, weekends, and holidays
  2. Acceptable driving record
  3. Ability to pass a background check
  4. Participate in DOT drug and alcohol screening program

 

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time with out

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