Director of Network Strategy

Celebrating our passion for aviation and providing extraordinary customer experiences, Million Air services private aircraft as well as military and commercial aircraft. We thrive in a team environment to live our motto of " We are Ladies and Gentlemen, serving Ladies and Gentlemen." We are seeking extremely talented employees to contribute to Million Air's vision to be the premier, worldwide, industry leading aviation service provider.

The Director of Network Strategy will attract, develop and maintain client relationships with our key private aviation accounts through outstanding customer service while collaborating with each FBO on revenue growth and network and development. This role fosters a teamwork-oriented network of FBOs, eager to work with the locations on key account management and manage service slip ups. The Director of Network Strategy trains locations on the soft skills of creating a Wow Customer Experience and partners with them in identifying and go after new customer opportunities.

Experience/ Qualifications

• High level of sales experience in aviation, minimum 3 years in the industry

• Ability to identify, lead, and manage sales plans

• Ability to travel a minimum of 1 week per month

• Excellent computer skills and ability to learn new programs

• Comfortability leading in person and virtual training sessions

• Strong writing, phone and presentation skills

• Service-based attitude

Essential Functions

· Manage the relationship for high-profile aviation accounts.

1. Respond to issues/pilot feedback and work with the network on resolution and re-training.

2. Manage high-profile accounts and their unique servicing needs through appropriate contact frequency and consistent transparency.

3. Maintain compliance of the customer standards.

4. Ongoing revenue-growth strategy development using market data analytics.

5. Work with our locations to collect and organize network pricing.

· Develop relationships with General Managers and collaborate with them on revenue growth opportunities and special projects

· Coordinate and deliver training on networking, pricing, data analysis, upselling, FBO sales, internal software

· Be a brand Ambassador of the entire Million Air network by attending tradeshows, networking industry meetings, golf tournaments, sponsored events, etc.

· Manage and document direct customer interaction for Million Air FBO service-related issues whether received directly, through various media channels or through customer comment cards

· Review all web reservations and use the information to communicate with the flight department post departure assessing satisfaction with their experience